Trust & Safety
Renting from a neighbor should feel easier — and safer — than driving across town to a big-box store. Here's how we look out for both sides of every transaction.
Verified accounts
Every user signs in with a real email. Profiles show join date, total rentals, and reviews so you know who you're dealing with.
Privacy-first locations
Item maps show an approximate area, never an exact address. The precise pickup spot is shared only after a booking is confirmed.
In-app messaging
Talk through bookings, share details, and keep a record — all without handing over your phone number or email.
Two-way reviews
After every rental, both sides leave a review. Honest feedback keeps the community accountable and helps good neighbors stand out.
Tips for borrowers
- Read the listing carefully and ask questions before booking.
- Inspect the item at pickup and take a photo of its condition.
- Return on time, in the same condition, and leave an honest review.
Tips for lenders
- Use clear photos and an honest description — surprises don't help anyone.
- Meet in a public, well-lit place if you'd prefer not to share your doorstep.
- Document the item's condition before handover so reviews stay fair.
Report a problem
If something feels off — a listing, a message, or a user — email safety@yoursandmine.example and we'll look into it. Urgent safety issues should be reported to local authorities first.